Our Call Center Customer Service Hours: Monday-Friday 9:00 a.m. - 5:00 p.m. EST Call 1-877-487-6866

Returns & Exchanges: If you are not satisfied with your purchase, we will exchange the product or refund the cost of your purchase, not including freight costs. This includes your cost of shipping the return back to us. There is a restocking fee of 20% of the purchase item price. Some items, such as Clearance items and Custom items, are not eligible for returns. Products that you wish to exchange or return must be in original factory-new condition, and must include all packaging materials and accessories packaged within. Please ship your order back to us via UPS, if possible.

Return Address:

ExploringOutdoors, 1157 East Marion Street, Shelby, North Carolina 28150

Please contact us beforehand if you have any questions as to whether or not your return is subject to a restocking fee.

Restocking Fee: 20% (please refer to Returns and Exchanges).

Cancellation Policy:

1.Products in Stock: If we are shipping from our existing inventory, you may cancel your order up until the day it ships with no penalty whatsoever. We will refund you the entire amount of your purchase.

2. Products Shipping Direct from the Manufacturer: When we order on your behalf from one of our manufacturers, we may be obligated to purchase the products ordered. If you cancel your order before it ships and we are able to cancel the order without penalty from our manufacturer, you will not be charged a restocking fee. If the order is in the process of shipping from our manufacturer, then our normal restocking fee may apply.

Credit Card Charges:When you order through our Shopping Cart, you will be charged in full for the purchase price and shipping expenses at the time of submission.

Damages/Defective Product: It is an unfortunate fact that, once in a great while, products may get damaged at the factor or in transit. If your order arrives and there is obvious, visible damge, please refuse shipment and notify us immediately. Do not accept or sign for the shipment.

If you find your product has been damaged after you unpack it, please notify us and we will issue a call tag or pick up order. We will have the manufacturer send a replacement. You will pay no additional freight either way. Again, we will have the manufacturer send a replacement and we will handle the shipping issues on our end. Typically, these replacement orders take much less time than the original order.

Privacy Statement & Website Security:Please refer to that designated website page.

Contacting the Website: We offer easy access to Customer Service via telphone number and email. Should you have questions about your order, please contact us. Should you have questions about our business policies, the practice of this site, and/or our privacy policy, please contact us.

Use of This WebSite: Your use of our website constitutes your agreement to be bound by the following terms and conditions related to the use of the website. These terms and conditions are subject to change from time-to-time without prior notice. Your use of the website constitutes your agreement to be bound by the changed terms and conditions. You should review these terms and conditions each time you log onto our website.

Content: Here at ExploringOutdoors, we make every effort to insure that the content on our site is correct. However, we have many suppliers and thousands of products online, and it can be difficult getting current information from our suppliers. We cannot guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. ExploringOutdoors reserves the right to correct any error, inaccuracy or omission or to change or update the information contained on our website without prior notice to you and without liability to you. Further, ExploringOutdoors reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is cancelled, ExploringOutdoors shall promptly issue a credit to your credit card.

Please be aware that we present our content "as is." When an item featured on ExploringOutdoors is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Additionally, some items may have longer lead times than initially estimated. This may be due to manufacturers' import schedules, pre-existing backorders, etc. Our estimate of lead times are just an estimate and does not imply a legal obligation to deliver within a certain time frame.

Indemnity:ExploringOutdoors makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials or products included on this site. Under no circumstances is ExploringOutdoors liable for any damage of any kind arising from the use of this site, including but not limited to, direct or indirect, incidental, punitive, and consequential damages. By using this website, you agree to defend, indemnify, and hold ExploringOutdoors harmless from and against any and all claims, damages, costs, and expenses, including attorney's fees arising from or related to your use of this website.

Governing Law:Orders placed with ExploringOutdoors construe contracts governed by, and in accordance with, the substantive laws of the State of North Carolina.